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OUR TERMS & CONDITIONS

By agreeing to our Terms & Conditions you're agreeing to the following ....​

  • Each item that is made is made by hand and colours may vary depending on A) The jewellery setting the stone is cast into. B) The encasements that are being cast with the colours I.E Dark, Red, Blonde or Grey hair strands will all show up colours differently reflecting the colour hair that is in with the pigment and resin. This also goes for ashes. Due to the colour variations of ashes or hair being so wide it is therefore sometimes unpredictable how the item will appear in colour before the item is cast. If you'd like to speak to a member of our artistry team to gauge what your item may look like before purchasing please contact us by using to contact button provided on the main top tab bar. PLEASE NOTE: White/Grey or Blonde/Cream/Palamino Human, Horses or pet hair/fur may go transparent within the resin. A lot of grey or light blonde hair or fur is usually pigment less. Please Contact a member of our team for advice.

  • You're accepting full responsibility for posting your own encasements to us and accept that should they go missing Healing Hearts are not liable in any way if this may occur.

  • ​The name and address on your order form after purchasing is the name and address that will be used to ship your items to you. Should you wish to change these after the ordering has been processed please directly message a member of our team to confirm your new up to date details and await confirmation from them before assuming it'll be changed. If you move house and don't inform us, the parcel is likely to be sent to the address given upon ordering, therefore Healing Hearts takes no liability if parcels should go missing in these instances.  Equally if Royal Mail or any other courier service we use loose your parcels, we again hold no responsibility.                                                                                                                                                                                          

  • After purchasing your items unless stated within the first 24hrs that you wish to either A) Change the item you ordered. B) State you have ordered the wrong item. We are not obliged to change or refund the items for you. If you have changed your mind we're also not obliged to fully refund you.                                                                                                                            

  • If you happen to damage your item accidentally we're not obliged to refund you or repair your items. However we do try to help where we can. Please message us. This includes damage by chemicals such as hand sanitiser and perfume causing cloudy spots in the resin. These precautions are stated in your care instructions sent with each item. If however your item has arrived damaged we will try our upmost to rectify any issues like this that may arise.                                                                                                           

  • If after 6 weeks we have not received the encasements required and requested from you upon ordering (unless shipping from abroad has been held) to create your item, we reserve the right to refuse to issue any refunds as well as reserve the right to refuse completing any work after this timeframe.                                                                                       

  • We give an estimated turn around time for each piece ordered of approximately 6 to 8 weeks from ordering date. This may change if third parties who are involved with supplying Healing Hearts Jewellery or courier services transporting them experiences delays. You are purchasing your items in full knowledge delays may occur at any time and these dates given are estimates only. We do however try our upmost to meet deadlines stated for special occasions.

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